Security & Permissions

Ticketing often involves working with a wide variety of different classes of data.
A ticket can contain anything from general inquiries to confidential personnel data.

That is why Znuny has a thorough concept of rights and roles that regulates access to individual areas.

In addition to this, the following features are available:

• Integration of Identity Management Systems
• Password policies (if no central login is used)
• Email filter support for encrypted email messages
• Encryption and signing of email notifications
• Support for S/MIME certificates from an LDAP
• Encryption and signing of email messages (PGP|SMIME)
• Encrypted data transfer via SSL
• 2-factor authentication
• Control by assigning owner or responsible person