Business Object Management

As the center of your communication with customer Znuny uses different entities to interact with.

These entities can be:

• Tickets
• Customer user and companies
• Knowledge base entries (FAQ)
• Statistics
• Configuration items

Business objects may have many features like

• Service catalogue, service level agreements (SLAs)
• Drafts for e-mails and notes
• Internal and external notes
• Bulk actions
• Links between business objects of different types